Mona Apps support
Time Detective Support
Need help with Time Detective? We’re happy to help you get back to your next little time mystery.
When you write, these details can help us understand the issue:
- device model
- iOS version
- Time Detective app version
- a brief description of the issue
For privacy, please do not include a child’s full name, birthday, school, address, or screenshots containing sensitive personal data.
Frequently asked questions
How do I restore Family Unlock?
Open Grown-Ups → Family Unlock → Restore Purchases. Time Detective uses Apple’s purchase system to check for the one-time Family Unlock purchase.
Is Family Unlock a subscription?
No. Family Unlock is a one-time non-consumable purchase. It is not a subscription.
Does Time Detective require an account?
No. Time Detective does not require an account or a cloud account.
Where is my child’s data stored?
Time Detective stores child activity data locally on the device. Mona Apps does not operate a developer backend that stores this activity data.
How do I contact support?
Email monaapps.support@gmail.com. A grown-up can include the device model, iOS version, app version, and a brief description of the issue.
Still curious?